Header RSS Feed
If you only want to see the articles of a certain category, please click on the desired category below:
ALL Android Backup BSD Database Hacks Hardware Internet Linux Mail MySQL Monitoring Network Personal PHP Proxy Shell Solaris Unix Virtualization VMware Windows Wyse

Apache does not start after OTRS upgrade
Thursday - Apr 14th 2011 - by - (0 comments)

Just upgraded OTRS to the latest version 3.0.6 by following the UPGRADE steps. Although I followed the instructions to 100%, Apache didn't start after the upgrade was done.

The following Apache error log entry indicates where the problem can be found:

[Thu Apr 14 08:58:26 2011] [error] Can't locate Crypt/PasswdMD5.pm in @INC (@INC contains: /usr/Custom /usr/Kernel/cpan-lib /usr /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at Kernel/System/User.pm line 17.\nBEGIN failed--compilation aborted at Kernel/System/User.pm line 17.\nCompilation failed in require at Kernel/System/Web/InterfaceAgent.pm line 30.\nBEGIN failed--compilation aborted at Kernel/System/Web/InterfaceAgent.pm line 30.\nCompilation failed in require at /var/www/otrs/scripts/apache2-perl-startup.pl line 68.\nBEGIN failed--compilation aborted at /var/www/otrs/scripts/apache2-perl-startup.pl line 68.\nCompilation failed in require at (eval 2) line 1.\n

[Thu Apr 14 08:58:26 2011] [error] Can't load Perl file: /var/www/otrs/scripts/apache2-perl-startup.pl for server otrs.localhost.local:0, exiting...

We can clearly see, that the problem comes from /var/www/otrs/scripts/apache2-perl-startup.pl. Actually, you have to adjust the OTRS installation path in this file as well, if you haven't installed OTRS in /opt/otrs:

# set otrs lib path!
use lib "/opt/otrs/";
use lib "/opt/otrs/Kernel/cpan-lib";
use lib "/opt/otrs/Custom";

These paths need to be adjusted to your actual OTRS path. Unfortunately this is not mentioned in the UPGRADE guide but it isn't difficult to solve the problem.


Add a comment

Show form to leave a comment

Comments (newest first):

No comments yet.

Go to Homepage home
Linux Howtos how to's
Monitoring Plugins monitoring plugins
Links links

Valid HTML 4.01 Transitional
Valid CSS!
[Valid RSS]

6939 Days
until Death of Computers