I came across a VMware problem where several VM's were in a warning state with the following alert:
In English: "Virtual machine requires consolidation".
A right-click on the "VM -> Snapshot -> Consolidate" failed with the following error:
In English, the error message is "unable to access file
In the vmware.log file of this VM this could be followed and the virtual disk clearly failed to lock:
2015-04-02T07:01:00.608Z| vcpu-0| I120: DISK: Failed to open disk for consolidate '/vmfs/volumes/mydatastoreuuid/myvm/myvm-000009.vmdk' : Failed to lock the file (16392) 6873
2015-04-02T07:01:00.753Z| vcpu-0| I120: Vix: [173318 vigorCommands.c:548]: VigorSnapshotManagerConsolidateCallback: snapshotErr = Failed to lock the file (5:4008)
This happened on several VM's on several physical hosts. One thing was in common though: The vCenter server was recently updated and therefore there was a communication loss between vCenter server and the physical ESXi hosts.
The VMware KB entry 2003638 contains an interesting note:
The snapshot commit fails due to locked files. For details on how to release the lock on locked files, see:
Investigating virtual machine file locks on ESXi/ESX (10051)
Unable to delete the virtual machine snapshot due to locked files (2017072)
There is a temporary loss of communication between the vCenter Server and the ESXi/ESX host during snapshot commit. The most common cause of this is an environmental issue which can have a knock on affect on the ESXi/ESX host management agent hostd. For troubleshooting guidance and some possible causes of such an outage, see Troubleshooting vmware-hostd service if it fails or stops responding on an ESX/ESXi host (1002849).
Actually both hints (the lock and loss of communication) combined present the reason and the solution.
There was a loss of communication between the vCenter Server and the ESXi hosts (due to the vCenter update). Yet it is also very likely, that the backup software tried to create a snapshot during this communication loss.
The solution now is to force a re-connection of the ESXi server to the vCenter server. This can be done by restarting the hostd service:
After the hostd restart, wait 1 to 2 minutes and then launch "Consolidate" again.
This has worked fine on all VM's and solved the warnings.
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