Header RSS Feed
If you only want to see the articles of a certain category, please click on the desired category below:
ALL Android Backup BSD Database Hacks Hardware Internet Linux Mail MySQL Monitoring Network Personal PHP Proxy Shell Solaris Unix Virtualization VMware Windows Wyse

Changes in Sun's Customer Support since Oracle took over
Tuesday - Feb 16th 2010 - by - (1 comments)

So here we go again. As I already let out my frustration about a previous SUN support case, my bad experience with SUN seems to continue.

Well everybody in the IT-world is aware that Sun has been overtaken, flagged, purchased, slaughtered (and killed?) by Oracle. But I didn't imagine in my dreams that SUN would just stop to execute customer orders or to satisfy clients. In fact, I just opened a hardware support case with Sun, describing that a sensor of a StorageTek has detected a dying battery which has to be replaced. No problem I thought.

-> Contacted Sun's Customer Support by e-mail.
-> Answer from Sun after 40mins, saying the maintenance contract ended.
-> Another e-mail to apologize we forgot to check that and if I could have an offer for the spare part (or that my request gets forwarded to the concerned dept)
-> Final answer from Sun: "bedingt durch die Uebernahme durch die Firma Oracle bieten wir diesen Service seit dem 01. Februar nicht mehr an. " Translated to English: "Due to the take-over of SUN by Oracle we do not offer this service anymore since February 1st."

Now isn't that great?! Thanks a lot! >:/


Add a comment

Show form to leave a comment

Comments (newest first):

Parker from USA wrote on Mar 29th, 2012:

Go to Homepage home
Linux Howtos how to's
Monitoring Plugins monitoring plugins
Links links

Valid HTML 4.01 Transitional
Valid CSS!
[Valid RSS]

6938 Days
until Death of Computers