If someone is at a bakery and wants to buy a (overpriced) sandwich, I guess it is normal to expect a correct change in return. If some cents are missing and the customer kindly gives a hint, that the change was not correct, the employee definitely shouldn't do a conversation in the following way:
I gave you the correct change!
- You gave me back a 10 Swiss Franc bill, twice a 2 Swiss Franc coin but there's still missing 20 cents.
I already gave you that!
- Ma'am, I have your change in my hands.
I don't believe you!
Maybe I should use this strategy at work as well. If someone calls with computer problems and I get a YES! on my 'Reboot-Question', I just shout 'I don't believe you!'. Although I doubt, that this strategy is very well thought of and will work...
No comments yet.
AWS Android Ansible Apache Apple Atlassian BSD Backup Bash Bluecoat CMS Chef Cloud Coding Consul Container Containers CouchDB DB DNS Database Databases Docker ELK ElasticSearch Elasticsearch Filebeat FreeBSD GlusterFS Grafana Graphics HAProxy HTML Hacks Hardware Icinga Icingaweb2 InfluxDB Internet Java KVM Kibana Kubernetes LXC Linux Logstash Mac Macintosh Mail MariaDB Minio MongoDB Monitoring Multimedia MySQL NFS Nagios Network Nginx OSSEC OTRS PGSQL PHP Perl Personal PostgreSQL Postgres PowerDNS Proxmox Proxy Python Rancher SSL Security Shell SmartOS Solaris Surveillance SystemD TLS Tomcat Ubuntu Unix VMWare VMware Varnish Virtualization Windows Wireless Wordpress Wyse ZFS Zoneminder